improve performance, we examine what youre doing now, determine
where you want to be, and create a solution to reach the goal.
techniques help define the current and ideal situations. Visual
processing, supported by narrative, produces:
results yield a set of tools to implement a solution. The solution
might be to:
tasks. Sometimes an existing process no longer supports a new
structure. In that case, we work with you to be sure that the tasks
are assigned to the correct staff.
staff. If new skills are needed, we develop hands-on training
so people say Aha ... I get it! Back on the job, people
say Aah ... I can do it on my own!.
the work environment. Sometimes tools, rather than people, need
to be adapted to improve performance.